Social media networks like Twitter have been very helpful for big and small businesses to gain more loyal clients, as well as quickly introduce new offers and services.
However, there are also possible risks involved since you?re dealing with thousands of users on a daily basis. When a follower calls you a dud or talks negatively about your company, it is only fair that you fix things before the damage becomes permanent.
Options would be to block the user, report them as spam and even to actually answer back and manage the problem in a peaceful manner. Getting all violent and riding on the attacks will never do your reputation any good.
Some of the huge companies managed to reverse a very difficult online situation.
Your Follower Called You a Dud; Should You Fight Back?
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