definition for: #SLM

Service Lifecycle Management - the after market capabilities analogous to Product Lifecycle Management (PLM). SLM is between PLM and Customer eXperience Management (CX or CXM). The SLM domain includes service planning, scheduling, and execution; service parts optimization; warranty management; contract service level agreement (SLA) management; maintenance, repair, overhaul (MRO); technical content management / document management; ...